1. Information We Collect
We collect information in the following ways.
Information you provide
When you submit an inquiry, the current form collects:
- company name;
- your name;
- work email address;
- phone or WhatsApp number, if you choose to provide it;
- country or region;
- product or solution interest; and
- project details and any other information you include in your message.
Please do not submit personal information that is not reasonably necessary for your inquiry.
Inquiry context and technical information
The inquiry process also records the page URL from which the inquiry was submitted, the referring URL when available, UTM campaign parameters contained in the source URL, the source-page category, submission timestamps, browser user-agent information, an internal inquiry reference, and processing and email-delivery status.
The form uses Cloudflare Turnstile to prevent spam and abuse. The current server implementation sends the Turnstile response token and the request IP address to Cloudflare for verification. The token and IP address are not stored in the current KUOSI inquiry database record.
Website delivery and security information
Cloudflare may process standard network and request information, such as IP address, browser and request headers, requested URLs, timestamps, and security signals, when delivering and protecting the website. This information is handled under Cloudflare's own service and privacy terms.
2. How We Use Information
We use information collected through the website to:
- respond to your inquiry and communicate about the products, services, or technical support you requested;
- understand and evaluate project requirements and suitable equipment or treatment directions;
- retain and manage inquiry records;
- identify the page or campaign context associated with an inquiry;
- prevent spam, abuse, and fraudulent submissions; and
- operate, maintain, and secure the website and inquiry service.
The current website does not use inquiry information for automated decision-making, credit scoring, or unrelated advertising profiling.
3. How We Share Information
We share personal information only as reasonably necessary to operate the website, process and respond to inquiries, protect the service, or comply with applicable legal obligations. This can include access by authorized KUOSI personnel and processing by the service providers described below.
We do not use the current website implementation to sell personal information.
4. Service Providers
The current website uses the following service providers:
- Cloudflare supports website delivery, security, inquiry processing, and public asset delivery.
- Resend sends an internal transactional notification after an inquiry has been stored in D1. The notification can contain the inquiry details, source URL, referring URL, submission time, and internal reference ID. D1 remains the system of record if email delivery fails.
- YouTube / Google provides the equipment-video player. The privacy-enhanced player is loaded only after you choose to play a video; Google may then receive standard network and request information and may use cookies or similar browser storage under its own terms.
These providers process information under their own terms and privacy practices.
5. Cookies and Analytics
KUOSI does not currently implement Google Analytics, Google Tag Manager, advertising tags, or site analytics through the website code. The website code does not currently set its own analytics or advertising cookies and does not use localStorage or sessionStorage.
Cloudflare and Turnstile may use cookies, local storage, or similar technical mechanisms when necessary to deliver security and bot-detection functions. If KUOSI enables analytics or other non-essential tracking in the future, this policy and any applicable consent choices will be reviewed before that functionality is enabled.
Product pages use YouTube's privacy-enhanced player. No YouTube player request is made until you select the play control. After playback is requested, YouTube or Google may use cookies, local storage, or related technologies to deliver the video and remember player preferences under their own privacy terms.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal and business requirements. A specific inquiry retention and deletion schedule has not yet been finalized.
7. International Data Processing
KUOSI serves an international market and uses service providers that operate infrastructure in multiple locations. As a result, personal information may be processed in countries or regions outside your own, where data-protection rules may differ. We do not claim that a particular international transfer mechanism applies unless it has been separately confirmed for the relevant processing.
8. Data Security
We use reasonable technical and organizational measures intended to protect information. The current website architecture includes HTTPS delivery, Cloudflare security services, Turnstile verification, server-side request validation, and server-side inquiry processing. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Subject to applicable law, you may ask to access, correct, or delete personal information associated with your inquiry, or make another applicable privacy request. We may need enough information to verify your identity and locate the relevant record before responding.
10. Children's Privacy
This is an industrial business-to-business website and is not directed to children. We do not knowingly seek personal information from children through the inquiry form. If you believe a child has provided personal information, please contact us so that the situation can be reviewed.
11. Third-Party Links
The website may link to third-party websites or technical resources. Their privacy practices are controlled by their respective operators, and this Privacy Policy does not apply after you leave the KUOSI website.
12. Changes to This Privacy Policy
We may update this Privacy Policy when the website, inquiry process, service providers, or applicable requirements change. The date at the top of this page will be revised when an update is posted.
13. Contact Us
To ask a question about this Privacy Policy or make a privacy request, use the KUOSI contact form and identify your request as privacy-related.